Who can this service help? 

Each business has a product to sell, and a customer to please.

New business owners can become overwhelmed, and experienced business owners can find themselves in a rut of stagnation and bad habits. Every business that exists can benefit from a set of fresh eyes and ears, and expertise, to point out areas of weakness and deficiency.

This service is designed to help our clients better understand the day-to-day operational deficiencies within their organization. We will assess the operational aspects of the business including: staffing, inventory, cost controls, marketing & promotions, productivity, and customer/client service and relations.

Our experts will itemize each area of a client’s operation that needs immediate attention, some fixable within minutes, others requiring more effort and time, such as effective measurement of productivity, or a re-vamping of the product list and the related costing and pricing.

We are experts in effective marketing techniques. We will learn your ‘brand’ and the target market, and develop a promotional strategy that will generate revenue. We train the client on how to sell their product more effectively, how to find new customers, and how to keep its new and existing customers. 

Welcome to the OConnor Consultants No-Obligation Lease/Loan Application.

The information provided will be used by one of our Business Finance Consultants to identify potential lenders interested in your financing needs. The information you provide will be subject to verification prior to loan funding. All information provided by you will be kept strictly confidential.  For further information, you may contact us at info@oconnorbusinessbrokers.com.

SECRET SHOPPER

There is not a more effective method that a client can use to gain insight into its business than by using an under-cover source, also known as a secret shopper.  Employees are always on their best behaviour when the boss is present, and when they are aware that they are being watched.

OConnor Consultants will ‘shop’ the business in a covert manner to address its weaknesses and threats, and report back to the client the results of the shop. We will show the client how the business is operating from the customer’s point of view. We will present an inside look at the quality and consistency of product and service, and let you know if your customer’s experience is a positive one, or a negative one.

Typically, we recommend at least three shops to be able to provide to the client a true picture of the organization. We have various methods available, and work with the client prior to the visit to understand specific areas that may be of concern. We will develop a pre-shop strategy that will use our methods and knowledge, combined with the client’s input and direction, to be able to provide the most accurate assessment possible. We will provide to the client the results of our shops, and our recommendations and strategy for repairing the problem areas.

SECRET EMPLOYEE

Under certain circumstances, we recommend that a client take advantage of our Secret Employee Program, under which we will place someone on your payroll to report on the inner workings and goings-on of your business. This is often viewed as a more extreme measure to take, but it is simply the most effective way to ‘see’ and ‘hear’ inside a business. A client will be able to determine levels of integrity, honesty, loyalty, and trustworthiness. 

Who can this service help?

We recommend this program to clients that are:

- Considering expanding their operation, and are looking to build an effective, loyal team to assist with the expansion.

- Planning on promoting an employee

- Looking to address a theft of product or theft of cash issue, that may be involving one or more employees

- Searching for evidence of drug use

- Concerned about inappropriate employee or management/employee relationships

- Looking to address productivity and integrity matters. Are employees signing in and out at incorrect times, taking longer than authorized breaks?

- Looking for evidence of non-compliance on policies and procedures

- Noticing that cash flow is simply less than it should be, and would like to investigate the reason why.

- Interested in viewing ‘behind-the-scenes’ activity within their business

We help our clients navigate through difficult and complex organizational issues. We help with organizational strategy and structure, and work to develop growth strategies for the business. We facilitate a group visioning process which helps them determine who they are, who they want to be, and how they will get there. 

We can help our clients to identify and articulate key performance indicators of their business, then help them track and measure these indicators over time. We specialize in the areas of Branding and Identity, and incorporate growth strategy around a business’s brand. 

We help our clients with all their training and development needs and work with companies at any point in the Training and Development process.

Some of the services we provide are:

•  Training needs assessments
• Training & Development strategy planning
• Course and Manual design, development and implementation
• Development of mentoring programs
• Training evaluation
• Organization Development

Who can this service help?

Talent Management is defined as strategies to attract, retain and develop talent within organizations. Clients who employ us for these services have issues or needs in one or all of these areas; they are so closely tied together that it is almost impossible to address one area without also addressing the others. We work with companies to help them identify high-potential employees within their organization and develop systems to qualify, quantify and benchmark their performance. In addition, we help our clients with performance management, succession planning, compensation, reward and development programs that will increase the probability of retaining their ‘stars’.

What are the key benefits of this service?

It is important for organizations to attract and retain the best. We can help you develop a Talent Management program that will allow your business to become:

* The employer of choice in your specific industry

* An organization where continuous learning, professional growth and career progression is encouraged and fully supported through action

* An organization where human capital is valued, appreciated and nurtured

What specific Talent Management services does OConnor Consulting offer?

Much of our work in Talent Management involves developing:

*Recruitment strategies - research sources for talent, enhance hiring practices, training in behavioral interviewing methods, etc.

* Job design & descriptions - competency modeling

* Retention strategies - performance management systems including performance feedback, career planning, succession planning

* Intern programs - developing a pipeline for full-time talent

* Organizational structure and strategy - determining the structure that will best help you meet both your organizational needs and the needs of your employees

Who can this service help?

We consult our clients in many aspects of Human Resource operations and planning, including Compensation & Benefits Plans, conflict management, and Development of HR Policies and Procedures. OConnor Consulting can help your organization deal with Human Resource issues and challenges that confront your organization on an everyday basis.

Most Human Resource departments these days need some kind of outside support and consultation to help them provide a high level of expertise and service to their very demanding internal customers. We can serve as that expert in a number of different areas.

What are the key benefits of this service?

We can offer you a wealth of experience, drawing on our own management experience as business owners. In addition, we have an extensive Associate’s Network which allows us to easily bring in experienced, proven talent to tackle just about any Human Resources consulting project, minimizing the time you have to spend outsourcing project work.

OConnor Consulting assists companies manage Change successfully by developing action-oriented plans, which are quickly and effectively implemented. We are able to help our clients assess important issues, identify obstacles, and develop strategies that will help them overcome even the toughest change scenarios, including re-branding and transitioning.

Who can this service help?

We help our clients build leadership skills that are important for business success, including: Team-Building, Communication, Mentoring, Conflict Resolution, and Problem-Solving.

The focus of this service is to help people develop skills that enable them to work more effectively and productively together and become true leaders in their teams and in their organizations.

What are the key benefits of this service?

Leadership Development continues to be a critical element of success in today’s organizations. OConnor Consultants can help you build key leadership skills that are important for success in any organization. These skills include: Team-building, communication, mentoring, conflict resolution and problem solving.

Developing leadership skills requires as much, if not more, time to develop as conventional technical skills. It is an investment that reaps huge dividends in the form of performance results and commitment to your organization.

Who can this service help?

This service is designed to help our clients better understand themselves and others.

We use a variety of assessments that allow for self-examination and analysis in the areas of: interpersonal style; problem-solving style; communication style; conflict-management style; stress-management style; leadership style; team-player style; etc. Assessments can be done on an individual, team or organizational level.

Individual & Team Assessments

Assessments provide measurements of the performance and potential of your employees, either individually or as members of a team. Information collected is useful in identifying areas requiring attention or additional support through training and development programs. Our assessments are made using a number of approaches, including observations and interviews, to get the most accurate and complete results possible for individuals and teams being assessed. An aspect of our observational approach includes the introduction of our Secret Shopper Program , and in some instances a client may choose to incorporate our Secret Employee Program.

Organizational Assessments

Assessments are helpful from an organizational perspective as they provide insights that lead to improvements in processes, plans, and strategies. We utilize interviews and surveys, involving employees, management and customers, so that our clients get a balanced perspective of their business from the inside and out.

What are the key benefits of this service?

Assessments play a very important part in the consulting process. Through a variety of assessments, we are able to help our clients gain a better understanding and awareness of individual, team and organizational strengths, weaknesses, opportunities and threats. Knowledge is power…the power to change, to grow and to become more effective and productive.